Returns & Exchanges
At Bingley Fencing & Timber, we want you to be completely satisfied with your purchase. If you are not happy with your timber or fencing supplies, you can return your items within 14 days of delivery provided they are in their original, resaleable condition.
Contact Our Team
Notify us of your intent to return by emailing or calling our customer service team with your order number and reason for return.
Prepare the Items
Ensure all timber, panels, or hardware are securely packaged and stored in a dry location to prevent damage before collection or drop-off.
Arrange Transport
Return the goods to our yard in person, or contact us to arrange a professional collection service for larger bulk items (collection fees may apply).
Quality Inspection & Refund
Once our specialists have inspected the items to confirm they meet resale standards, we will process your refund to the original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing